OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

I want to buy a product how can I make the payment?

You can make the payment through PayPal, VISA, and MasterCard etc. We use SSL secured Check out so you can make the payment without any worries.

I love a product, but I am unsure which size would fit me perfectly?

You can go through our size chart to know your size. Still if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size here and our support agent will assist you in getting a perfectly fitted product.

Can I return the product if I don’t like it or if it does not fit me perfectly?

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.

None of the given sizes seems to fit me perfectly; can I have a custom fit?

Yes, of course. You can select “Made to Measure” in size options and can provide your body measurements. In case you’re unsure of your body measurements then you can select “I am not sure, I’ll provide measurements later on email“ and place the order without any hesitation.

Once your order is placed, our customer support representative will get back to you and will guide you on taking your correct measurements.

How long would it take for a product to be received at my place?

Regular orders are made to order and are shipped within 10 business days. However, it can take up to 20 business days for your item to be shipped. Prime products are ready in stock and are shipped the next day from placement of order.

We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 1-2 weeks and bespoke orders within 3-5 weeks.

Does Free Shipping apply to all countries?

Yes, Free Shipping applies to all countries where we ship. This includes all countries except for Russia, Brazil, Israel, Iran, Iraq, India and OFAC Sanctioned Countries.

INFORMATION ABOUT US

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